If you've never had an in-home flooring visit, the idea of a salesperson in your living room probably sounds exhausting. We get that. Here's exactly what happens when one of us — Paul, Jake, or Andy — shows up to your house, and why it's worth 45 minutes of your evening.
Before we arrive
When you book a visit, we ask a few questions: what rooms, what current flooring, kids and pets, rough timeline. That info lets us pre-pull samples so we're not showing up with a generic suitcase. If you've said "busy house, two dogs, want waterproof," we're bringing Antiquity LVP and the denser nylon carpets, not a random cross-section of everything.
We confirm the appointment the day before. We show up in the window we told you, in a marked vehicle, and we park on the street unless you tell us otherwise.
First 10 minutes: walk the rooms
We start with a walk-through. You point out what you want to replace, what's staying, any concerns (squeaky spot here, water stain there). We look at:
- Transitions between rooms
- Subfloor type if it's visible (we'll pull a vent cover if we need to)
- Stair situation
- Existing baseboard and whether it needs to come off
- Natural light in each room at this time of day
This is when we spot the stuff that affects the quote — a half-inch height difference between kitchen and family room, asbestos-era vinyl under the carpet, a basement slab that reads damp on the meter. Better to find it now than on install day.
Next 15 minutes: samples in your rooms
We lay samples down in the actual rooms, in the actual light. This is the part that changes people's minds. A plank that looked gray in the showroom reads warm brown at 5pm in your west-facing family room. A carpet that seemed too dark in fluorescent light turns out perfect against your walls.
We'll bring 4-6 serious candidates, not 40. Too many samples is analysis paralysis. If nothing's hitting, we'll come back with a different pull — no charge, no hassle.
If you haven't narrowed anything down yet, our Floor Finder before the visit gets you to the right 4-6 faster.
Next 15 minutes: laser measure
We measure with a laser tool — Leica Disto or similar. Accurate to a quarter inch on a 50-foot run. No guessing, no tape measure sagging across a hallway. Every room gets measured, sketched, and entered into our quote software while we're there.
Waste factors go in automatically by product type. If your LVP run requires a specific plank orientation, we account for that. If you've got a diagonal install or a pattern match, we flag the extra waste before we quote.
Last 5 minutes: written quote
You get a written quote on the spot, emailed and printed if you want a copy. It breaks down:
- Product and square footage per room
- Tear-out and haul-away
- Any prep we spotted (leveling, subfloor repair)
- Labor, including stair treads if applicable
- Total, with any current promos applied
We'll walk through it with you, answer questions, and leave. That's it.
What we don't do
- No "today-only" pricing. The number we give you Tuesday is the same number Friday.
- No high-pressure close. If you want to think about it for three weeks, think about it for three weeks.
- No bait-and-switch. The product we quote is the product that gets installed, same SKU.
- No showing up with an iPad and asking you to sign before you've slept on it.
Cost: zero
In-home visits are free, with no obligation, anywhere in our service area. If you decide not to move forward, you've cost us an hour and some gas. That's a fine trade for us — most of our work comes from customers who spent time getting it right.
Book a visit here. We'll be in touch within a business day to schedule.